FAQ
Frequently Asked Questions (FAQ)
1. What sizes are available for your abayas?
Our abayas are available in a range of sizes to fit all body types. Please refer to our Size Guide on the product page for detailed measurements and recommendations.
2. Do you offer customizations or alterations?
At this time, we do not offer customizations or alterations. However, we ensure our abayas are designed to fit comfortably and elegantly.
3. What materials are your abayas made from?
We use high-quality fabrics such as [list materials, e.g., crepe, chiffon, satin, etc.], ensuring durability, comfort, and style. The material details for each abaya are listed on the product page.
4. How can I place an order?
Simply browse our collection, select your preferred abaya, choose your size, and add it to your cart. Proceed to checkout and complete your order by entering your shipping and payment details.
5. What are your shipping options?
We offer [standard, express, or any specific options] shipping. Shipping costs and delivery times depend on your location and are displayed during checkout.
6. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. Use this number to monitor your shipment's progress.
7. Do you accept returns or offer refunds?
We do not accept returns or offer refunds unless the issue is due to a mistake on our part, such as sending the wrong item or a defective product. Please review our Return and Refund Policy for more details.
8. What should I do if I receive a damaged or incorrect item?
If there is an issue with your order, contact our Customer Care team within [3 days] of receiving the item. Provide your order number, photos of the issue, and a description, and we’ll assist you promptly.
9. Are your clearance items refundable?
No, clearance items are sold as-is due to defects or damages and are non-refundable. However, if there is a mistake from our side, please contact us for assistance.
10. How can I contact you for further assistance?
You can reach us via:
Email: customerservice@mitrar.co
Phone/WhatsApp: +966 544 161 892
Our Customer Care team is here to help with any questions or concerns.