Policies

Privacy 

At MITRAR ("we," "our," or "us"), we are committed to protecting your privacy and ensuring your personal information is handled securely and transparently. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website www.mitrar.co or use our services.

By using our website, you consent to the practices described in this Privacy Policy.

 

1. Information We Collect

We may collect the following types of personal data:

  • Personal Information: Your name, email address, phone number, shipping address, and billing details.
  • Payment Information: Credit card or payment method details (processed securely by third-party payment providers).
  • Account Details: If you create an account, we collect your login details and preferences.
  • Order Information: Details about the items you purchase and order history.
  • Technical Information: IP address, browser type, device details, and website usage data through cookies and analytics tools.

 

2. How We Use Your Information

We use your data for the following purposes:

  • To process and fulfill your orders.
  • To provide customer support and respond to inquiries.
  • To personalize your shopping experience.
  • To send marketing emails, promotions, and newsletters (only with your consent).
  • To improve website performance and user experience through analytics.
  • To comply with legal and regulatory requirements.

 

3. Sharing Your Information

We may share your data with:

  • Service Providers: For order fulfillment, payment processing, and delivery services.
  • Marketing Partners: With your consent, for targeted advertising and promotions.
  • Legal Authorities: When required by law or to protect our rights.

We will never sell your personal data to third parties.

 

4. Your Rights

Under Middle east Law, you have the following rights regarding your personal data:

  • Access: Request a copy of your data.
  • Correction: Correct inaccuracies in your personal data.
  • Deletion: Request deletion of your data where permitted by law.
  • Withdrawal of Consent: Opt out of marketing communications or revoke previously granted consent.

To exercise your rights, contact us at customerservice@mitrar.co

 

5. Data Protection and Storage

We use secure servers and encryption to protect your personal data. We retain your data only as long as necessary for the purposes outlined or as required by law.

 

6. Cookies

We use cookies to enhance your browsing experience and gather analytics. You can manage cookie preferences through your browser settings.

 

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the "Effective Date" at the top.

 

8. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

MITRAR NEW YORK
Email: customerservice@mitrar.co
Whatsapp: +966544161892

 

 

Return and Refund Policy

 

At MITRAR, we strive to provide high-quality abayas and excellent customer service. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.

 

1. No Returns or Refunds

We do not accept returns or provide refunds unless the error is due to a mistake on our part, such as:

  • Incorrect item sent.
  • Defective or damaged item upon delivery.

 

2. Replacement Policy

If an error has occurred on our side, we will replace the item at no additional cost.

  • Once an order has been replaced, no refunds will be issued.

 

3. Reporting an Issue

If you encounter a problem with your order, please contact us within [3 days] of receiving your item.

  • You can reach our customer support team via
    Email: customercare@mitrar.co
    WhatsApp: +966544161892
  • Provide your order number, a description of the issue, and photos of the problem.

We will review your request promptly and do our best to resolve the matter to your satisfaction.

 

4. Final Sale Items

All items are considered final sale and non-refundable, except in the cases mentioned above.

 

5. Clearance Items

Clearance items are sold as-is due to defects or damages and are non-refundable. These items are clearly marked as clearance products at the time of purchase.

  • Refunds or replacements will only be considered if the item sent differs from the product description or if there was an error on our part.

 

6. Contact Us

For any concerns or assistance, please reach out to us directly:

Email: customercare@mitrar.co

Phone/WhatsApp: +966544161892

Our goal is to ensure you are satisfied with your shopping experience and to address any issues efficiently.

 

 

Shipping Policy

 

At MITRAR, we strive to deliver your orders promptly and efficiently. Please review our Shipping Policy to understand your responsibilities and what to expect from our shipping process.

 

1. Order Processing

  • All orders are processed within [ 5-10 business days] after payment confirmation.
  • Processing times may be extended during sales, holidays, or high-demand periods.

 

2. Shipping Methods and Costs

  • Shipping options and costs will be displayed at checkout based on your location.
  • We partner with trusted courier services DHL and Many More shipping courier, to ensure reliable delivery.

 

3. Delivery Timeframes

  • Estimated delivery times depend on your location and the selected shipping method.
  • Once your order is shipped, you will receive a tracking number via email or SMS.

 

4. Responsibility for Tracking Orders

  • It is your responsibility to track your order using the provided tracking information.
  • We are not liable for delays caused by the courier or customs processes.

 

5. Incorrect or Incomplete Address

  • Ensure your shipping address is accurate and complete at the time of order placement.
  • Orders with incorrect or incomplete addresses may experience delays or be returned to us.
  • Re-shipping fees will apply for orders returned due to incorrect addresses.

 

6. Lost or Delayed Shipments

  • If your shipment is delayed or appears lost, please contact the courier directly using your tracking information.
  • If you need assistance, you can reach out to us at WhatsApp +966544161892