Refund policy

Return and Refund Policy


At MITRAR, we strive to provide high-quality abayas and excellent customer service. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.


1. No Returns or Refunds

We do not accept returns or provide refunds unless the error is due to a mistake on our part, such as:

  • Incorrect item sent.
  • Defective or damaged item upon delivery.


2. Replacement Policy

If an error has occurred on our side, we will replace the item at no additional cost.

  • Once an order has been replaced, no refunds will be issued.


3. Reporting an Issue

If you encounter a problem with your order, please contact us within [3 days] of receiving your item.

  • You can reach our customer support team via
    Email: customercare@mitrar.co
    WhatsApp: +966544161892
  • Provide your order number, a description of the issue, and photos of the problem.

We will review your request promptly and do our best to resolve the matter to your satisfaction.


4. Final Sale Items

All items are considered final sale and non-refundable, except in the cases mentioned above.


5. Clearance Items

Clearance items are sold as-is due to defects or damages and are non-refundable. These items are clearly marked as clearance products at the time of purchase.

  • Refunds or replacements will only be considered if the item sent differs from the product description or if there was an error on our part.


6. Contact Us

For any concerns or assistance, please reach out to us directly:

Email: customercare@mitrar.co

Phone/WhatsApp: +966544161892



Our goal is to ensure you are satisfied with your shopping experience and to address any issues efficiently.