Shipping policy

At MITRAR, we strive to deliver your orders promptly and efficiently. Please review our Shipping Policy to understand your responsibilities and what to expect from our shipping process.

1. Order Processing

• All orders are processed within [3-7 business days] after payment confirmation.
• Processing times may be extended during sales, holidays, or high-demand periods.

2. Shipping Methods and Costs

• Shipping options and costs will be displayed at checkout based on your location.
• We partner with trusted courier services DHL and Many More shipping courier, to ensure reliable delivery.

3. Delivery Timeframes

• Estimated delivery times depend on your location and the selected shipping method.
• Once your order is shipped, you will receive a tracking number via email or SMS.

4. Responsibility for Tracking Orders

• It is your responsibility to track your order using the provided tracking information.
• We are not liable for delays caused by the courier or customs processes.

5. Incorrect or Incomplete Address

• Ensure your shipping address is accurate and complete at the time of order placement.
• Orders with incorrect or incomplete addresses may experience delays or be returned to us.
• Re-shipping fees will apply for orders returned due to incorrect addresses.

6. Lost or Delayed Shipments

• If your shipment is delayed or appears lost, please contact the courier directly using your tracking information.
• If you need assistance, you can reach out to us at WhatsApp +966544161892